A99bet Privacy Policy — Your Data Is Safe With Us

This Privacy Policy applies to the a99bet platform (https://a99bet.click) and all its associated services. It explains what information we collect, why we collect it, how we use it, and how you can control that information if you wish.

A99bet believes privacy is a fundamental right. Millions of people in Bangladesh use our platform every day — protecting each of their data is our responsibility. This policy is the written commitment to that responsibility.

Whether you access a99bet via mobile browser, desktop, or any other device, this privacy policy applies equally across all of them.

A99bet only collects information that is necessary to deliver its services properly. Collecting data beyond what is needed goes against our policy.

Information Collected at Registration:

• Name & date of birth — for age verification and account identification.
• Mobile number — for login verification and urgent contact.
• Email address — used for account notifications and support.
• Password — stored in encrypted form; not even a99bet staff can view it.

What May Be Requested During Identity Verification:

• A photo of your National ID (NID) or passport.
• Proof of address — utility bill or bank statement.
• Screenshot of payment method — to verify the name on your bKash or Nagad account.

Automatically Collected Information:

• IP address and device type — for security and fraud prevention.
• Browsing activity — pages visited, time spent, and games played.
• Transaction history — a full record of all deposits, withdrawals, and bets.
• Cookie & local storage data — used for session management.

A99bet uses collected data only for its stated purposes — it is never used for anything unrelated.

• Account Management: Login, password reset, and security verification.
• Service Delivery: Betting, payment processing, and game access.
• Customer Support: Responding to support tickets and resolving complaints.
• Security & Fraud Prevention: Detecting unusual activity.
• Legal Obligations: Records are maintained in compliance with applicable legal requirements.
• Platform Improvement: Analyzing user experience to improve our services.
• Promotional Communications: Informing you about new offers or bonuses — only with your consent.

Your information is never used for any purpose beyond a99bet's operational needs. We do not sell or lease your data to advertising companies.

A99bet does not sell your personal data to third parties. However, in limited circumstances, certain necessary information may be shared with specific partners.

• Game Providers: Minimal data, such as a session ID, may be shared with game providers like Evolution Gaming, Pragmatic Play, or others to manage game sessions. Your name and payment details are never shared with them.
• Payment Processors: Necessary information is exchanged to process transactions with bKash, Nagad, or Rocket.
• Legal Authorities: Information may be disclosed as required by law to comply with court orders or government investigations.
• Security Partners: Encrypted data may be exchanged with fraud detection systems.

Before sharing data with any third party, we verify that they maintain the same or higher security standards. a99bet requires all third-party partners to follow policies consistent with this Privacy Policy.

A99bet protects your data using industry-leading technology — not just because regulations require it, but because we genuinely believe your data belongs to you.

• 256-Bit SSL Encryption: All data exchanged between the platform and your browser is encrypted — no third party can intercept it.
• Encrypted Password Storage: Your password is stored using bcrypt hashing — no a99bet employee, including system administrators, can read it.
• Two-Factor Authentication (2FA): Can be enabled in account settings — adds an extra layer of verification at login.
• Suspicious Activity Monitoring: Our automated system detects unusual login activity or transactions and takes immediate action.
• Regular Security Audits: An independent team of external experts audits our systems on a regular basis.

That said, no one can guarantee 100% security on the internet. a99bet takes every precaution possible, but your own account security matters too — use a strong password and never share your login credentials with anyone.

A99bet uses cookies — as almost every website does. Cookies are small data files stored in your browser that help the site remember you.

• Essential Cookies: Required for login sessions and site security — the site cannot function properly without these.
• Functional Cookies: To remember your language preference, game settings, and betting history.
• Analytics Cookies: This helps us understand which pages are used most and where issues occur, so we can continue improving the site.

Cookies can be disabled through your browser settings, though doing so may affect certain site features — particularly the login and betting sections.

As an a99bet member, you have several rights over your own data. These are not just formalities — you can genuinely exercise them.

• Right to Access: You can request to see what information a99bet holds about you.
• Right to Rectification: Request a correction or update to any inaccurate or outdated information.
• Right to Erasure: After closing your account, you may request that your data be deleted — except for records we are legally required to retain.
• Right to Opt Out of Promotional Mail: You can unsubscribe from marketing emails at any time.
• Data Portability: You can request a copy of the data associated with your account.

To exercise these rights, email us at support@a99bet.click or reach out via live chat. We aim to respond within 7 business days.

A99bet is an adults-only platform — no one under the age of 18 is permitted to use it. This is not just a rule; it is a firm commitment.

A99bet does not knowingly collect information from anyone under the age of 18. If a minor's registration is detected, the account will be immediately closed and all collected data will be deleted.

If you believe a child or minor in your household has accessed this platform accidentally or without permission, please contact support@a99bet.click immediately.

A99bet does not retain your data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For as long as your account remains active, and for a minimum of 5 years after closure — as required by law.
• Transaction Records: Records of all deposits and withdrawals are retained for a minimum of 5 years.
• Betting History: All bet records are kept for a minimum of 2 years for dispute resolution purposes.
• Communication Records: Support chat and email records are retained for up to 1 year.
• Cookie Data: Most cookies are automatically deleted at the end of a session or after a set period.

After the retention period, data is securely deleted in a way that makes future recovery impossible.

A99bet reserves the right to update this Privacy Policy when necessary — due to new services, legal changes, or security improvements. For significant changes, notifications will be sent to your registered email and posted on the platform.

The "Last Updated" date is always shown at the top of this page. It's a good habit to check back here occasionally.

For any privacy-related questions or concerns, please contact us:

• Email: support@a99bet.click
• Live Chat: Available 24/7 on-site — support in Bengali.
• Help Center: /help-center